RETURN

The product must be returned in the same condition it was sent with original packaging.  We reserve the right to refuse returns and exchanges that do not meet these criteria.

We want you to be satisfied with your purchases. If that’s not the case, simply request a return through our Return Portal!
We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊
Still have questions? Email us at info@vertininewyork.com with your full name, order number and we will get back to you shortly.
Guideline for fees on shoe/stand bag return

RETURN PROCESS
    • Return request must be submitted within 30 days of purchase.
      *Return shipping should be started within 72 hours of submitting the return request/receiving the return label (failing of this may cause deduction of 10% from the full refund)

      - Final sales items cannot be returned or exchanged
      - Returned items much have tags still on and be returned in original product packaging
    • Once approved, you will receive an email with the label within 1 business day
    • Simply attach the label and drop off your package at USPS location/dropbox
    • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued
    RETURN LABEL FEE
      • Return label fee will be deducted accordingly from your refund
      • Return label will be charged at USPS weighted rate
    TO BE ELIGIBLE FOR A RETURN
      • Unused
      • In the original package
      • In the same condition that you received it
    *Final sale items cannot be returned
    *If returned product is damaged or is not in sellable condition, 30-50% of original price will be deducted from the refund
    RETURN ADDRESS:

    Vertini New York

    328 Changebridge Rd
    Pine Brook, NJ 07058
     
     
    EXCHANGE
    Vertini New York does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.
      
     
    REFUNDS
    TIMING FOR A REFUND
      • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
      • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again
      REFUND FOR MY ORDER
        • Most refunds on returns are in the form of original payment
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
        • We will also notify you of the approval or rejection of your refund
        • Shipping and handling costs are not refundable
        METHODS OF REFUND
          • Credit card: Refund your purchase amount to that same card
          • Reward Point: Credit equivalent points to your account